At Celebs Pet Care, we strive to provide the best possible service to our customers. If you are not entirely satisfied with your purchase, we are here to help. This Refund and Returns Policy outlines the terms under which you may return products and request refunds for our services.

1. Definitions

• “We,” “Us,” “Our” refers to Celebs Pet Care.
• “You,” “Your,” “Customer” refers to the person purchasing or using our products and services.
• “Products” refers to items purchased from Celebs Pet Care.
• “Services” refers to veterinary consultations, treatments, and other services provided by Celebs Pet Care.

2. Returns

Products

• You have 15 days to return a product from the date you received it.
• To be eligible for a return, the product must be unused and in the same condition that you received it. It must also be in the original packaging.
• Certain types of products are exempt from being returned. Perishable goods, opened pet food, and health and personal care items cannot be returned.

Process

1. To initiate a return, please contact us at [contact email/phone number] with your order details and reason for return.
2. We will provide you with instructions on how to return the product.
3. Once we receive your returned product, we will inspect it and notify you of the status of your refund.

3. Refunds

Services

• Refunds for services will only be provided in exceptional cases at our discretion. If you believe you are eligible for a refund, please contact us at [contact email/phone number] with details of the service and the reason for your request.
• If approved, we will initiate a refund to your original method of payment.

Products

• If your return is approved, we will initiate a refund to your original method of payment.
• You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

4. Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company; it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund, please contact us at [contact email/phone number].

5. Exchanges

• We only replace products if they are defective or damaged. If you need to exchange a product for the same item, contact us at [contact email/phone number] with your order details and reason for exchange.

6. Shipping

• You will be responsible for paying for your own shipping costs for returning your product. Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.

7. Non-Returnable and Non-Refundable Items

• Some items cannot be returned or refunded, including but not limited to perishable goods, opened pet food, health and personal care items, and custom orders.

8. Contact Us

If you have any questions or concerns about this Refund and Returns Policy, please contact us at:

Celebs Pet Care
Email: support@celebspet.care
Phone: +91-XXXXXXXXXX
Address: [Your Address], [City], [State], [ZIP Code], India